Special request orders will be refunded at 50% if cancelled before shipment or if returned for any reason.If shipment has been made, the customer is liable for all shipping expenses for such special request candles. If you would like to return a product please email for further instructions.
Shipping Policy
Shipping/Handling costs are determined by weight of your order and your location. If you are purchasing more than one item you will find that the shipping cost is much lower per item shipped.
THIS STORE IS SET UP TO PROCESS RETAIL and WHOLESALE PRICES.
Wholesale discounts are processed according to our wholesale purchase price guidelines. If you do not order the minimum requirements for percentage discount you cannot receive wholesale discounts.
SHIPPING ALONE MAY TAKE UP TO TEN (10) WORKING DAYS. (depending on your location)
IF YOU HAVE ANY QUESTIONS OR CONCERNS YOU MAY CONTACT US AT:
All of our candles are individually handmade, as with all handmade candles no two items are alike. You may notice small flaws that are common traits of handmade candles; this small flaw’s gives each candle its own unique charm.
Please Read Carefully: All returns require obtaining a Return Merchandise Authorization (RMA) number. All claims for credit, dissatisfaction and/or damages must be placed by email within 5 days of receipt of merchandise. If you are not satisfied with your purchase please contact us with reason of dissatisfaction and to obtain instructions on returns and/or product exchanges. Red Wagon Candle Company will not give credit refunds without prior authorization or without ARS label. Unauthorized returns without proper ARS labels: No credit will be issued on any unauthorized returns. Returns without proper ARS label will result in shipping charges billed to your account without further notice. Red Wagon Candle Company will not refund credit on returns or exchange on any product that has been used or maliciously damaged. Should your order contain any damage please contact us immediately and we will assist you in filling out a damage claim report. Returned candles MUST BE in their original packaging and are subject to a $15.00 restocking fee.
*The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.
